 |
 |
| 1) How is delivery carried out? |
| 2) What happens if I am not at home when the package arrives? |
| 3) Can I make an appointment with the delivery person? |
| 4) Is the delivery time guaranteed? |
| 5) What should I do if my order doesn't come? |
| 6) I gave the wrong delivery address. Can I change it? |
| 7) Is it possible to pick up tyres directly from you? |
| Do you deliver parcels to the Channel Islands, the Isle of Man and the Isle of Wight? |
| 8) What should I do if the products delivered do not match my order, or if there are missing or damaged products? |
 |
| 1) How is delivery carried out? |
| Once your payment has been received, we will send the tyres to the delivery address indicated. Delivery is ensured by our shipping companies, which deliver on business days from 8am to 6pm. |
| 2) What happens if I am not at home when the package arrives? |
| If no one is present at the delivery address, the shipping companies will leave a non-delivery notice which will allow you to contact the shipping companies and establish a day and time-frame for delivery. We suggest you call our shipping companies’ Customer Service and request a "custom" delivery (at a time that's convenient for you) as soon as you notice the package number in the order's tracking information. Be aware that it is not always easy for them to accomodate you. But it doesn't hurt to try. |
| 3) Can I make an appointment with the delivery person? |
| You cannot set up an appointment with the delivery person. That is why we cannot tell you in advance the time and day of your initial delivery. |
| 4) Is the delivery time guaranteed? |
| Delivery time ranges from three (3) to five (5) business days. This is intended as an estimate only. That is why longer delivery times can in no way result in deductions, the payment of damages, or cancellation of current orders. |
| 5) What should I do if my order doesn't come? |
| If delivery takes longer than the estimated time, contact us by email. Be sure to indicate your order number and your email address. We will do our best to get your tyres to you as soon as possible. |
| 6) I gave the wrong delivery address. Can I change it? |
Contact us as soon as possible by email.
If your order has not been processed yet, we are still able to change the address. If your order has already been processed, we cannot change the address, but as soon as the package number appears in the order's tracking information, contact our shipping companies with your new address and provide them with your parcel number. |
| 7) Is it possible to pick up tyres directly from you? |
| It is not possible to pick up your tyres directly from our administrative offices in Dardilly, France. Delivery to the designated address must pass by the shipping company. |
| Do you deliver parcels to the Channel Islands, the Isle of Man and the Isle of Wight? |
| Deliveries in the Channel Islands, as well as in the Isle of Man and the Isle of Wight are not possible, as transport costs are too high. Pneus-Online would not be competitive anymore. If you have any particular demands, please send us an e-mail. |
| 8) What should I do if the products delivered do not match my order, or if there are missing or damaged products? |
|
If products are missing or damaged when delivered, the client must make a note on the receipt obtained from the delivery person. Then the client must rapidly inform PNEUS-ONLINE of his concerns by email, phone or registered mail within 48 hours after delivery. Our address is PNEUS-ONLINE, 71 chemin du moulin Carron, 69570 DARDILLY - FRANCE. If nothing is indicated on the delivery receipt, PNEUS-ONLINE will not take any complaints into consideration. |
|