The website www.pneus-online.co.uk is run by :

General Manager : Paola Basmadjian
Website content manager : Paola Basmadjian

PNEUS-ONLINE SARL, French subsidiary of PNEUS-ONLINE SWITZERLAND, is registered with the Lyon Business Registration Office under the number 449 969 757 with assets totalling 20 000.00 EUR.

- VAT identification number for the UK : UK 845 8132 15

The PNEUS-ONLINE terms and conditions hereafter developed are applicable in the UK, meaning to clients whose residence and shipping address are in the UK.

2.1 Products sold by the company PNEUS-ONLINE are destined to people and companies. Shippinh will have to take place in the client’s country of residence. All the tyres sold on our web site are LHD, or equally LHD/RHD, except if specified differently in the reference.

2.2 The types of tyres sold on the PNEUS-ONLINE site carry the EC certification symbol and are exclusively new tyres. PNEUS-ONLINE does not sell used or rebuilt tyres. The characteristics of the sites products can change over time.

2.3 Use of products
Given the specificity and the highly technical nature of the products sold on PNEUS-ONLINE, the client is expected to strictly adhere to the instructions and recommandations concerning safety and reliability. This includes use (vehicle, inflation, pressure, etc.), mounting, and storage of the tyre product. PNEUS-ONLINE is in no way liable for poorly mounted tyres or damage caused by use under abnormal conditions.

2.4 No stock.
Considering the important volume of daily order processing, PNEUS-ONLINE does not garantee absolute availability of products and services ordered. In case of no stock, PNEUS-ONLINE will contact the client at its earliest possible convenience in order to suggest a change in reference or a cancellation. In case of an order modification, PNEUS-ONLINE will adjust the amount (overdue/due) according to the new reference chosen and will confirm order by email.

3.1 Order registration
The orders must be registered on the online sale website of PNEUS-ONLINE.

3.2 Order confirmation
The order confirmation is sent within 24 hours after order registration, by automatic email to the client’s email address.
Attention !
Orders are processed only after corresponding payment is received. Any order for which payment is not received within 7 days will automatically be cancelled.

3.3 Order modification
Information provided by the client upon ordering constitutes a commitment on his part (size, brand, profile of tyres, addresses).
In case of mistake on any one of these information given by the client during the order process, the client will have to contact PNEUS-ONLINE email which will give the procedure to follow and the cancellation conditions of the order (see art. 7 CANCELLATION)

3.4 Refusal of order processing
PNEUS-ONLINE reserves the right to refuse any order from a client for legitimate reasons.

4.1 Prices given on the PNEUS-ONLINE’s website are expressed in GBP and include VAT, 17,5% in the UK.

4.2 PNEUS-ONLINE has the right to modify its prices according to supply and demande. The price to pay is the price of the date of order.

4.3 Payment by credit card
Payment by credit card (SSL 128 bits) is done on the BNP PARIBAS website thanks to the secured payment solution Merc@net.
To prevent credit card payment fraud over the internet, PNEUS-ONLINE may check certain information by asking for copies of I.D. documents. In the absence of such proofs, PNEUS-ONLINE may cancel the order and credit the amount back on the used credit card.

4.4 Payment by bank transfer
The client should refer to the Payment Information section to obtain the bank details for PNEUS-ONLINE. The order will not be considered valid until PNEUS-ONLINE’s bank has received payment (allow 1-2 business days for transfers).

Any product shipped to client remains property of PNEUS-ONLINE until full payment is received.

The shipping address communicated by the client should be in the same country as the invoice address, which should be the client’s country of residence.

6.1 Shipping is free of charge

6.2 Late delivery
Delivery time ranges from three (3) to five (5) business days and is given as an estimate only. Consequently, a longer delivery time can in no way result in rebates or cancellation of current orders.

6.3 Delivery notification
Delivery is done by a transport company under contract with PNEUS-ONLINE. In case of absence, the delivery person is supposed to leave a delivery notice in the client’s mailbox. Client should then contact PNEUS-ONLINE (email) or the transport company within 3 to 4 days after initial delivery.
After this deadline, the tyres will be returned to the PNEUS-ONLINE warehouses. If the client wishes to have the tyres delivered a second time, he must pay a set delivery price of 22 GBP, tax included, per tyre.

6.4 Delivery to a fitting station
The client has the possibility to choose a fitting station for the shipping and fitting of the tyres only. Fitting will be done in that specific fitting station only.
It is the client’s duty to contact the garage before ordering to make sure he can receive and mount the tyres.
It is mandatory that the client checks his tyres himself before the fitting is done. In case of mistake in the tyres shipped, the tyres will not be taken back or refunded AFTER mounting.

6.5 Partial delivery
In case of missing products at the time of delivery, the client must make mention of this in writing on the delivery receipt provided by the delivery person. The client must then rapidly inform PNEUS-ONLINE of his/her concerns by email, phone, or registered mail addressed to PNEUS-ONLINE, 71 chemin du moulin Carron, 69570 DARDILLY, FRANCE, within 48 hours after delivery.
PNEUS-ONLINE will then ship missing product rapidly to client.
Attention !
If nothing is indicated on the delivery receipt, PNEUS-ONLINE will not take any complaint into consideration.

6.6 Damaged products or non-matching to order products
In case of damaged or non-matching products received, the client has the right to refuse delivery and make mention of this in writing on the delivery receipt provided by the delivery person. The client has 7 days to fully check merchandise and make claim to PNEUS-ONLINE of his/her concerns by email, phone, or registered mail addressed to PNEUS-ONLINE, 71 chemin du moulin Carron, 69570 DARDILLY, France.
It is mandatory that the client checks his tyres himself before the fitting is done. In case of mistake in the tyres shipped, the tyres will not be taken back or refunded AFTER mounting.
PNEUS-ONLINE is committed to take back free of charge damaged products or non-matching products and ship new products in the best possible deadline.

6.7 Loss of parcel
If delivery has still not occured within 5 days after receipt of parcel numbers, the client must inform PNEUS-ONLINE by phone, fax or email.
A claim will then be filed with the transport company in order to find the reason for lateness.
Different case scenarios :

- Transport company does not find the shipping address or does not have shipping address anymore
Solution : Pneus-Online transmits the complete address to the transport company.
Parcel will be delivered within 48 to 72 hours.

- The parce lis not trackable. The transport company files a claim which can take up to 10 business days.
Solution : If the parcel is found, i twill be shipped to the client.
If the parce lis lost, PNEUS-ONLINE proceeds to a new shipment or a refund of the order, according to client’s instructions.

The products sold by PNEUS-ONLINE offer the benefits of a manufacturers guarantee.

The client has seven (7) business days from the delivery date to verify that the products meet quality standards.
PNEUS-ONLINE is committed to exchanging any defective products reported within the standard time limit:
- the defect is noted at the time of delivery. At that point, the client has seven (7) business days starting from the delivery date to inform PNEUS-ONLINE.
- the defect is noted during mounting, which has to take place seven (7) days at the latest after the date of delivery.

Important !
- If the client/garage has had the tyres in his possession for over seven (7) business days, deformation caused by poor storage will not be considered a valid cause for complaint.
- Bulges (small bumps along the tyre wall) found on tyres that have been mounted and used are not guaranteed by the manufacturer or PNEUS-ONLINE.

In case the defect is noticed after fitting is done, the client must inform PNEUS-ONLINE in writing (e-mail), fax or registered letter to PNEUS-ONLINE, 71 chemin du moulin Carron, 69570 DARDILLY-France and submit a dated and signed agreement from the tyre professional who noticed the defect.
PNEUS-ONLINE will then pick up the defect tyre and will ship it to the manufacturer’s expert.
Expertise can take up to 8 weeks.
If defect is confirmed by the manufacturer, the tyre will be refunded, according to each case, its wear and tear rate.

9.1 Collecting and selling personal data
Information communicated by clients are destined to the sole use of PNEUS-ONLINE which will have to transmit all or part of the information to its business partner with the aim of order processing, order shipping or providing service to its clients.
Personal data collected by PNEUS-ONLINE shall not be sold or communicated to external contacts for advertising purposes.
In accordance with the law on Information Technology and Freedom Rights enacted in France on January 6, 1978, the client has the right at any time to access and modify his personal nominal data.

9.2 Dispute management and applicable law
These terms and conditions are governed by French law. In the event of a dispute, the client should immediately contact PNEUS-ONLINE in order to reach an amicable solution.
Should an amicable solution be impossible, all disputes or contentions arising from contracts between PNEUS-ONLINE and the client will be turned over to the appropriate court.

9.3 Legal validity
If sections or individual terms of this statement are not legal or correct, the content or validity of the other parts remain uninfluenced by this fact. Upon placing my order and prior to any commitment, I acknowledge reading and understanding the Terms and Conditions as they appear here and give my unconditional consent.